Privacy Policy

1. Introduction

Fixit Hub Limited (“Fixit Hub”, “we”, “our”, “us”), a Nigerian Company with offices at 36 Grace Anjous Drive, Off Adebayo Doherty Street, Lekki Phase 1, Lagos, Nigeria, with company registration number 9363528.

Fixit Hub is committed to protecting your personal data on our website and Mobile Application (“Platform”). We do not take your trust lightly. The privacy of our users is of paramount interest to us, and we are committed to protecting it.

This privacy policy is presented to help you understand your privacy rights as a user, and it clearly explains ways we collect, use, store, share, and protect your information across the Platforms in compliance with the Nigeria Data Protection Act (NDPA).

For any access requests, questions, or inquiries about how we use your personal information, please contact us at fixithubng@gmail.com.

2. Information We Collect

When you use our Platform, Fixit Hub will collect and process different types of your information, which allows you to be personally identified, provide you with our Services, and process your payment. The information we collect includes:

• Personal Data: Name, phone number, email address, address, and ID documents (for artisans/suppliers).
• Account Information: Login credentials, user role, and activity history.
• Transaction Data: Payments, invoices, job records, and procurement orders.
• Technical Data: IP address, device information, usage data including traffic data, location data, logs, and other communication data.

3. How We Use Your Information

We use your data to:

• Create and manage accounts
• Facilitate maintenance services
• Process procurement orders
• Provide notifications
• Process payments
• Match users with artisans and suppliers
• Improve platform functionality
• Marketing and promotional purposes
• Comply with legal obligations
• Analyse user behaviour on the Platform
• Prevent and detect misuse or fraud

The technologies we use for automatic data collection may include cookies, flash cookies, and web beacons (clear gifs, pixel tags) to count visitors, track email engagement, and verify system integrity.

4. Data Sharing

We may share your data with:

• Artisans and suppliers (to fulfil services/material orders)
• Payment providers
• Cloud hosting providers
• Regulatory authorities (where required by law)

We do not sell your personal data. We may disclose your personal information to comply with court orders or legal processes, enforce our terms of use, or protect the rights, property, or safety of Fixit Hub, our customers, or others.

5. Data Storage and Security

We implement:

The safety and security of your information also depends on you. Where we have given you a password for access, you are responsible for keeping it confidential. The transmission of information via the internet is not completely secure, and any transmission is at your own risk.

We will only retain personal information for as long as reasonably necessary while providing Services to you. Where you close your Account, information is stored to the extent necessary for regulatory compliance and fraud prevention.

6. Data Retention

We retain your data for as long as your account is active or as required for legal or operational purposes. You may request deletion, subject to regulatory obligations.

7. User Rights (NDPR)

You have the right to:

• Access your personal data that you have provided or we collected on the Platform
• Withdraw consent granted to us to collect, store, and process your personal information
• Correct or rectify any personal information that is incorrect, out of date, or inaccurate
• Object to the processing of your personal information for marketing purposes
• Object to processing in certain circumstances (note: this may affect our ability to provide services)

You may deactivate your account or exercise your rights at any time by contacting us at fixithubng@gmail.com.

8. Cookies and Tracking

We may use cookies to improve user experience, track usage, and enhance performance. Users may disable cookies via browser settings. For more details, please see our Cookie Policy.

9. Third-Party Services

The platform may integrate with third-party services (e.g., payment gateways). We are not responsible for the privacy practices of third parties.

10. Children's Privacy

Our platform is not intended for users under 18 years. We do not knowingly collect data from minors. If we learn we have collected personal information from a child under 18 without parental consent, we will delete that information. If you believe we might have information from or about a child under 18, please contact us at fixithubng@gmail.com.

11. Staff Training Programs

Fixit Hub ensures that employees whose job involves collecting, accessing, and processing personal information receive adequate data privacy and protection training to develop the necessary knowledge, skills, and competence required to effectively manage compliance under this policy and the Nigeria Data Protection Act, 2023 (NDPA).

12. Data Protection Officer

Fixit Hub shall appoint a Data Protection Officer (DPO) responsible for overseeing its data protection strategy and implementation to ensure compliance with NDPA requirements.

13. Data Protection Audit

Fixit Hub shall conduct an annual data protection audit through a licensed Data Protection Compliance Organisation (DPCO) to verify compliance with the NDPA and other applicable data protection laws. The audit report will be certified and filed to the National Data Protection Commission as required.

14. Dispute Resolution and Filing a Complaint

If you have any complaints about this privacy policy, please contact us at fixithubng@gmail.com. We will investigate and work on resolutions within thirty (30) days in accordance with this policy and the NDPA.

15. Policy Updates

From time to time, we may change, amend, or review this privacy policy to reflect new services or changes. Users will be notified of significant changes through an online notice or via email.

16. Contact

If you have any questions regarding this privacy policy, contact Fixit Hub Limited at fixithubng@gmail.com.