Terms of Service

About Us

Fixit Hub Limited (“we”, “our”, or “us”), with registration number 9363528, is a company duly registered in the Federal Republic of Nigeria, with our registered address at 36 Grace Anjous Drive, Off Adebayo Doherty Street, Lekki Phase 1, Lagos, Nigeria.

For contact purposes, you can reach us via email at fixithubng@gmail.com. Our office is open from 9 am to 5 pm, Monday to Friday.

Introduction

These Terms of Service (“Terms”) govern your access to and use of our platform, including our Website, Mobile Application, and related services (the “Platform”).

Please read these Terms carefully before using the Platform. These Terms apply in full force and effect to your use of the Services. By using any of the Services, you expressly accept all terms and conditions contained herein in full and without limitation or qualification, including our Privacy Policy. You shall not be eligible to use any of the Services if you have any objection to any of these Terms.

Services Provided

Fixit Hub provides a digital platform that enables reporting and management of maintenance issues, sourcing of artisans and service providers, procurement of materials, job tracking and communication among users, and payment facilitation between users and service providers. Fixit Hub acts as an intermediary platform and not a direct service provider.

Users' Roles

Users may register free of charge on the platform as an individual or a business entity as:

Each role has different permissions and responsibilities. To access features of the Platform, you will need to create an account and set a password.

Account Registration

Only individuals 18 years of age and older may create an account. By creating an account, you represent and warrant that you are above 18 years and eligible. You agree to provide accurate, complete, and current information at all times and maintain confidentiality of your account credentials.

You are responsible for all activities under your account. Fixit Hub is not liable for any losses caused by unauthorized use of your Account. Fixit Hub reserves the right to suspend or terminate accounts for false information or misuse.

Cookies

We use cookies to identify you as a user and to customize and improve our services. A cookie is a small data file transferred to your computer or mobile device, enabling us to remember your account login information, IP addresses, web traffic, and visit frequency. For more details, see our Cookie Policy.

Service Bookings and Jobs

• Maintenance requests submitted by users are subject to approval by property managers, where applicable.
• Artisans submit quotes including labour and material requirements and may schedule inspection visits before submitting quotes.
• Users are responsible for reviewing and approving quotes independently. Fixit Hub does not guarantee that users will receive a quote for a job request.
• Fixit Hub does not guarantee that quotes submitted by artisans will be approved. Users may choose other artisans.
• Service Providers represent and warrant they are qualified, certified, and licensed to perform the job as required by applicable laws.
• Users should take necessary precautions to ensure safe working conditions. Fixit Hub is not liable for accidents during service delivery.
• Fixit Hub does not guarantee the quality, safety, or legality of services provided by artisans.

Material Procurement

Materials may be sourced through the platform procurement marketplace. Suppliers are independent vendors and creating an account does not make them employees, partners, agents, or representatives of Fixit Hub. Fixit Hub does not manufacture, store, or directly supply materials. Users are responsible for verifying product specifications before purchase.

Artisans and Suppliers Obligations

Artisans and suppliers agree to provide accurate service descriptions, deliver services/materials as agreed, comply with applicable laws and standards, and avoid fraudulent or misleading practices. Fixit Hub may suspend or remove any provider that violates these obligations.

Payments

Payments may be processed through integrated payment gateways. The platform may deduct a commission or service fee. All transactions are recorded for audit purposes. Service Providers are solely responsible for determining their own tax reporting and sales tax collection requirements. Fixit Hub is not liable for payment failures caused by third-party providers.

Platform Commission

Fixit Hub may charge transaction commissions, subscription fees, and listing or promotional fees. Fixit Hub will communicate such fees clearly before transactions.

User Content

Users are solely responsible for all content they share on the Platform. Fixit Hub reserves the right to monitor, review, remove, or disable access to User Content that violates the Terms or is harmful to the Platform or its Users, at any time without prior notice.

Ratings and Reviews

Users may provide ratings and feedback. Users cannot write reviews for services they never received or provided, and cannot provide content about another's business in a way that creates unfair competition. Reviews must be truthful and non-defamatory. Fixit Hub may remove inappropriate content.

Tracking Communications

To prevent inappropriate messaging and maintain quality and secure service, Fixit Hub may store and analyse communication data between artisans and users. Fixit Hub reserves the right to use inappropriate content as evidence in court if requested by law.

Dispute Resolution

In the event of disputes, users are encouraged to resolve them directly through amicable negotiations. Fixit Hub may provide tools to help parties resolve disputes independently and may intervene at its discretion. Fixit Hub does not act as a court or arbitrator but may facilitate resolution.

Users cannot use offensive, abusive, racist, defamatory, insulting, or sexually explicit language when communicating with members or Fixit Hub employees. Fixit Hub reserves the right to immediately terminate accounts and report to authorities if needed.

Limitation of Liability

Your use of the Platform is at your own risk. To the fullest extent permitted by applicable law, Fixit Hub is not liable for any direct, indirect, punitive, consequential, exemplary, incidental, or special damages, or damages resulting from loss of revenue, profit, use, goodwill, business, data, interruption, or other intangible losses. Fixit Hub is not responsible for product defects from suppliers or services performed by artisans.

Indemnification

You agree to indemnify and hold Fixit Hub, its staff, and affiliates harmless against any costs, liabilities, losses, damages, and expenses arising out of any breach of these Terms or any claim that you have violated any provision herein, including violations of intellectual property or other third-party rights.

Intellectual Property

All platform content, software, branding, designs, and documentation belongs to Fixit Hub Limited. Users have no right to copy, reproduce, or distribute without permission. Fixit Hub reserves the right to terminate access for any use in breach of these Terms.

Data Protection

Fixit Hub recognises the importance of protecting visitor privacy. All personal information shall comply with the Nigeria Data Protection Act 2023 and all extant regulations. Fixit Hub maintains a Privacy Policy that provides an overview of how we collect, store, and use your information. By using our Services, you consent to such processing.

Termination

Fixit Hub may suspend or terminate your account without prior notice if you violate these Terms, engage in fraudulent activity, or pose a risk to other users or the platform. Upon termination, your right to use the Platform will immediately cease. You may deactivate your account at any time.

Governing Law

These Terms shall be interpreted and governed in accordance with the laws of the Federal Republic of Nigeria. You agree to submit to the non-exclusive jurisdiction of the courts located in Nigeria. The governing language of these terms and all communication will be in English.

Breaches of These Terms

If you breach these Terms, Fixit Hub may take such action as it deems appropriate, including suspending your access, blocking your IP address, contacting your internet service provider, and/or bringing court proceedings against you.

General

These Terms supersede all previous agreements between you and Fixit Hub relating to this subject matter. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full effect. These Terms exist between you and us; no other person shall have rights to enforce any of its terms.

Changes to Terms

Fixit Hub reserves the right to update these Terms at any time at our sole discretion. Continued use of the Platform constitutes acceptance of updated Terms.

Contact Us

If you have any questions about these Terms, contact us by email at fixithubng@gmail.com.